​Frequently Asked Questions about cookies

​​​​​​​​​​​Custom Cakes -  Custom Cookies  - Food Styling 

  • When should I order my cookies?                          

 As soon as possible! During busy seasons we can book up to 8 weeks ahead so the more notice the better to avoid disappointment. But we try very hard to accommodate all orders at any time so go ahead and send an email.

  • How do I order cookies?

To request a quote feel free to complete this form or send us an email to info@lovesugarcakes.com. Your email should include the date of your event, how many cookies you need, the delivery location and a description of what you are looking for. Any inspiration pictures of what you are wanting will be very helpful to provide you will an accurate quote.

  • How much are custom cookies?

All cookies are completely custom designed and crafted for your event so the cost per cookie is ultimately based on the complexity of the design, how many cookie designs you want and the size of the cookies. Average orders start at $4/per cookie.

  • Is there a minimum order?

We require a minimum order of 24 cookies.

  • Do I have to leave a deposit? How can I make payment?

To finalize your order a non-refundable 50% deposit is required. Once this payment is received your order is finalized. The balance of your order is due on the day of delivery/pickup. Payments can be made by email transfer to info@lovesugarcakes.com, credit card, Paypal or (if time permits) regular mail.

  • Can my cookies be delivered?

We offer complimentary delivery within the Downtown Vancouver core. Outside of this area a delivery fee will apply. Please include your delivery address with your quote request to receive a quote for delivery.
Please note we do not deliver to the Fraser Valley

  • Can I pick up my cookies?

Pick up can be arranged from our private workshop located near Gastown, in Vancouver, BC.

  • Shipping

 We do not offer shipping at this time. Though if you would like to send them yourself they can certainly survive the trip if packaged correctly, let us know and we can give you some tips.              

  • How will my cookies be packaged?

You have the option to order your cookies loose, which will come laying in pink tissue in a pink bakery box. Or you can choose to have them individually packaged and ready for guests to take home as a giveaway.
Individual packaging includes a high quality cellophane bag tied with ribbon in a colour that coordinates with the cookie design. Individually packaged cookies also come in a pink bakery box.
Price for individual packaging is $.50/per cookie.

  • How long will my cookies stay fresh?

Cookies stored in an airtight container or individually packaged will stay fresh for up to 3 weeks.

  • How should I store my cookies?

Cookies should never be stored in the fridge, in direct sunlight, near heat or exposed to water.

Cookies are happiest at room temperature.

  • What are the cookie ingredients?

Cookie ingredients include: flour, sugar, baking powder, eggs, milk, salted pasteurized butter, vanilla, dried egg whites, icing sugar, cream of tartar and gel  food colouring.

  • Do you make nut-free cookies?

Though we do try our best to accommodate nut-free orders by not baking anything with nuts on the same day. This is not a certified nut-free environment and we cannot guarantee that the products produced here will not contain traces of nuts.  So consume at your own discretion.
Sorry, we do not offer any gluten-free cookie options at this time.