Frequently Asked Questions about cookies
As soon as possible! During busy seasons we can book up to 8 weeks ahead so the more notice the better to avoid disappointment. But we try very hard to accommodate all orders at any time so go ahead and send an email.
To request a quote feel free to complete this form or send us an email to email@example.com. Your email should include the date of your event, how many cookies you need, the delivery location and a description of what you are looking for. Any inspiration pictures of what you are wanting will be very helpful to provide you will an accurate quote.
All cookies are completely custom designed and crafted for your event so the cost per cookie is ultimately based on the complexity of the design, how many cookie designs you want and the size of the cookies. Average orders start at $4/per cookie.
We require a minimum order of 24 cookies.
To finalize your order a non-refundable 50% deposit is required. Once this payment is received your order is finalized. The balance of your order is due on the day of delivery/pickup. Payments can be made by email transfer to firstname.lastname@example.org, credit card, Paypal or (if time permits) regular mail.
We offer complimentary delivery within the Downtown Vancouver core. Outside of this area a delivery fee will apply. Please include your delivery address with your quote request to receive a quote for delivery.
Please note we do not deliver to the Fraser Valley
Pick up can be arranged from our private workshop located near Gastown, in Vancouver, BC.
We do not offer shipping at this time. Though if you would like to send them yourself they can certainly survive the trip if packaged correctly, let us know and we can give you some tips.
You have the option to order your cookies loose, which will come laying in pink tissue in a pink bakery box. Or you can choose to have them individually packaged and ready for guests to take home as a giveaway.
Individual packaging includes a high quality cellophane bag tied with ribbon in a colour that coordinates with the cookie design. Individually packaged cookies also come in a pink bakery box.
Price for individual packaging is $.50/per cookie.
Cookies stored in an airtight container or individually packaged will stay fresh for up to 3 weeks.
Cookies should never be stored in the fridge, in direct sunlight, near heat or exposed to water.
Cookies are happiest at room temperature.
Cookie ingredients include: flour, sugar, baking powder, eggs, milk, salted pasteurized butter, vanilla, dried egg whites, icing sugar, cream of tartar and gel food colouring.
Though we do try our best to accommodate nut-free orders by not baking anything with nuts on the same day. This is not a certified nut-free environment and we cannot guarantee that the products produced here will not contain traces of nuts. So consume at your own discretion.
Sorry, we do not offer any gluten-free cookie options at this time.